Welcome 88 takes every member's privacy seriously. This document clearly explains how we collect, use, store, and protect your personal information — with full transparency.
Member privacy is not merely a legal obligation for us — it is a core value of welcome 88 that we uphold every day.
All personal data and financial information of members is encrypted using 256-bit SSL technology — the same standard used by leading banking institutions in Malaysia. No sensitive information is transmitted in plain text.
Welcome 88 has never and will never sell, rent, or distribute member personal information to third parties for marketing purposes. Your data belongs to you — it is not our business commodity.
All member records are stored on servers protected by multi-layered firewalls, strict access controls, and real-time threat monitoring systems — keeping your data safe from any unauthorised access attempts.
Every welcome 88 member has the right to access, correct, and request deletion of their personal data at any time. Such requests are processed by our privacy team within 14 business days .
Welcome 88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every data collection and management process meets the legal requirements set by the relevant authorities.
In the event of any security incident involving member data, welcome 88 will notify affected members within 72 hours and take immediate action to address the incident and prevent recurrence.
Welcome 88 (hereinafter referred to as "we", "our platform", or "welcome 88") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you register, log in, or use any part of the welcome 88 platform.
This document is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management. We believe transparency is the foundation of trust — and so we strive to explain every aspect of our data management in plain, easy-to-understand language.
Important Note: By registering or using the welcome 88 platform, you consent to our collection and processing of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Welcome 88 collects various types of information to ensure the services we provide are safe, accurate, and relevant to each member. The types of information we collect are as follows:
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC verification & fraud prevention |
| Contact Information | Email address, phone number | Account communications & customer support |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Usage Data | IP address, device type, login records | Security & platform improvements |
| Gaming Data | Betting history, wins, preferred games | Responsible gaming support |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information or religious beliefs unless specifically required by law.
Every piece of information we collect has a clearly defined purpose and will not be used beyond the stated scope without your additional consent. The following are the primary purposes for which we use member personal data:
If you have opted in to receive marketing communications, we may also use your email address or phone number to send you relevant information about promotions, bonuses, and special offers. You may unsubscribe from these marketing communications at any time through your account settings.
Legal Basis: All data processing we carry out is based on your consent, contractual necessity (platform usage agreement), our legitimate interests as a platform operator, or legal compliance obligations.
Welcome 88 does not sell, rent, or distribute your personal information to any third party for their own marketing purposes. However, in the course of operating the platform, we may need to share certain information with the following parties:
Our Guarantee: All third parties we work with are bound by strict data protection agreements and must adhere to privacy standards equal to or higher than those of welcome 88 itself.
The security of your personal information is an absolute priority for welcome 88. We continuously invest in cutting-edge security infrastructure to ensure your data is protected against cyber threats, unauthorized access, and data breaches.
Key security measures we have implemented include:
While we take all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. We therefore encourage you to also play your part in safeguarding your account by using a strong password and enabling two-factor authentication.
Welcome 88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
The types of cookies we use are:
You can manage your cookie preferences through your web browser. However, disabling certain cookies may affect the functionality of some parts of the welcome 88 platform.
Under Malaysia's PDPA and the welcome 88 privacy policy, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of all personal information we hold about you at any time.
You have the right to request correction of any inaccurate or outdated personal information we hold.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain permitted circumstances.
How to Exercise Your Rights: To exercise any of the above rights, contact the welcome 88 privacy team via Live Chat on the platform or our official email. Requests will be processed within 14 business days. In complex cases, this period may be extended to up to 30 days, with notification provided to you.
Welcome 88 retains your personal information only for as long as necessary to fulfil the purpose of collection or as required by law. The following are our general data retention guidelines:
Once the designated retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered or misused.
The welcome 88 platform may contain links to third-party websites or services such as payment providers and game suppliers. This Privacy Policy applies solely to the welcome 88 platform and does not cover the privacy practices of any third party.
We encourage you to read the privacy policy of each third party you interact with through our platform. Welcome 88 is not responsible for the privacy practices or content of those third-party websites.
Reminder: Never share your welcome 88 account login credentials with any third party, including anyone claiming to be a welcome 88 staff member. Our team will never ask for your password through any communication channel.
Welcome 88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or our operational practices. Any material changes will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect.
The "Updated" date shown at the top of this page reflects the last time this Privacy Policy was reviewed. We encourage you to check this page periodically to stay informed about how we protect your information.
Ongoing Consent: Your continued use of the welcome 88 platform after any Privacy Policy changes take effect will be deemed as your acceptance of the latest version of this policy. If you disagree with the changes made, please contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how welcome 88 handles your personal data, our privacy team is ready to assist you.
You can reach us through the following channels:
We have also appointed a dedicated Data Protection Officer to ensure welcome 88's compliance with all PDPA requirements and international privacy standards.